Empower Your Active & Luxury Lifestyle 🏃‍♂️💎

New in: Burberry, Versace, Moncler

FAQs: Quick Answers to Common Questions

Shipping

Icon for global_shippingWhat countries do you ship to?

We ship worldwide, except for locations not covered by primary shipping providers like FedEx, UPS, and DHL. Your satisfaction is important to us, and we are always looking for ways to extend our reach and improve our services.

Icon for 24_hour_clockHow long will it take to receive my order?

We partner with the world's best shipping and logistics providers, using AI and skilled staff to diligently select the best options for you.

For ready-to-wear items, including luxury and signature boutique brands, we take 1-4 days to process orders, ensuring each item undergoes a quality check to bring you the best products from around the world. Shipping takes an additional 1-7 days, depending on the location. Most ready-to-wear items are shipped within 3-10 days. Faster shipping options might be available at checkout for an additional charge, offering you more choice.

We also offer made-to-order or customized items for both fashion and decor. Please refer to the product description for more details on particular items. Delivery times can vary, but most orders, including custom orders, are shipped within 1-4 weeks.

For more details, please refer to our shipping and refund policy. You can reach out to our customer support team at customercare@urbanheer.com.

Icon for delivery_box_2Do you provide priority shipping?

Absolutely! We're excited to introduce our new service that offers instant processing and 1-2 day priority shipping exclusively on select items. This special offer is valid for limited items that carry the 'Priority Delivery' tag on their product images. Get ready to receive your orders faster than ever before!

Returns

Icon for 24_7_callAre returns accepted, and what's the return timeframe?

Yes, enjoy a hassle-free and flexible return experience with us. Eligible items can be returned within 30 days of receiving your order, provided they are in the same condition as received, unworn/unused, with tags attached, and in their original packaging. For specific exceptions and final sale items, please refer to our detailed return policy.

To initiate a return for eligible items, you can easily request it directly from your account page or start the returns process by clicking this link: Returns

We are committed to ensuring your satisfaction, and our return process is designed to be convenient and straightforward for you.

Icon for barcodeHow can i start the return process?

To start a return, just log into your UrbanHeer account and select the returns icon. You can begin the process with this quick link:Easy Returns

Icon for 24_hour_clockHow long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

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