Urbanheer offers premium designer and boutique products and services — from clothing, shoes, and accessories to decor, adventure toys, and lifestyle services. We specialize in fashion, lifestyle, and fitness, delivering seamless in-person and digital experiences through our retail store, website, and mobile app.

You can shop and explore Urbanheer’s latest collections through our website, mobile app, physical store, Instagram, and TikTok Shops, offering you seamless options to shop and experience our products.

We’ve also launched our new store in Kirkland, next to Lake Washington, blending a premium retail experience with the serene beauty of nature—our ultimate inspiration. Here, you’ll find quality fashion, lifestyle, and fitness products in an atmosphere designed to inspire.

Simply browse our collection, add your favorite items to your cart, and complete your checkout securely. You can shop through our website, mobile app, or in person at our studio.

After placing your order, you’ll receive updates at every step — from confirmation to delivery — to keep you informed and in control.

• Order Received – Your order has been successfully placed.
• Order Confirmed – Inventory is secured, and payment is captured.
• Estimated Delivery Date (EDD) – The expected delivery timeframe is provided.
• On Its Way Soon – Your order is about to be shipped but may have a slight delay.
• Order Shipped – The order has left the warehouse and is in transit.
• Order Delivered – Your order has arrived at the provided shipping address.
• Order Complete – The order is successfully delivered and closed in our system.

For full details, please review our Shipping & Refund Policy or contact our support team at customercare@urbanheer.com.

We offer worldwide shipping, including the U.S., Canada, Europe, Australia, and more.

Delivery timelines vary based on your location and shipping method. Once your order is confirmed, we verify and update your Estimated Delivery Date (EDD) in your account page.

Shipping Times:

• Standard Orders: Delivery typically takes 1-7 business days for domestic orders and 7-16 days for international shipments. You’ll receive tracking details in your confirmation email.
• Ready-to-Wear Items (Luxury & Boutique Brands): Orders are processed within 1-4 days, undergoing a quality check to ensure the finest products. Shipping takes an additional 1-7 days, depending on your location. Most ready-to-wear items arrive within 3-10 days. Expedited shipping options may be available at checkout for an additional charge.
• Made-to-Order & Customized Items (Fashion & Decor): Processing times vary, with most custom orders shipped within 1-4 weeks. Please check the product description for specific timelines.

For full details, please review our Shipping & Refund Policy or contact our support team at customercare@urbanheer.com.

You can reach us anytime at customercare@urbanheer.com. Our team will get back to you as soon as possible, typically within 1 business day.

Yes! We would love to welcome you to experience our products in person and enjoy the beautiful views of Lake Washington.

Our studio is located on the waterfront at 1260 Carillon Point, Kirkland, WA, United States.

We also offer free 2-hour parking with parking validation for your convenience.