Questions about an order, sizing, shipping, returns, or a product?

Our Customer Care team is here to make your Urbanheer experience clear, personal, and easy.

Customer Care

Email: customercare@urbanheer.com
Phone: (425) 380-9871
WhatsApp: @urbanheershop
Instagram: @urban.heer
Hours: Monday–Friday · 9 AM–6 PM Pacific Time
Based in: Kirkland, Washington, USA

For order-related questions, please include your order number so we can assist you faster.

Visit Urbanheer

Urbanheer Studio
1260 Carillon Point
Washington 98033, USA

Studio visits are available by appointment.

Contact Customer Care to arrange a visit or product consultation.

How We Can Help

Our team can assist with:

• Order status and tracking
• Shipping and delivery
• Returns and refunds
• Sizing and fit
• Product information
• Order changes or cancellations
• International shipping
• Pre-orders and special-order items

Shipping

Most orders are processed the same business day or by the next business day.

Your estimated delivery date is provided based on the shipping option selected. Certain pre-orders or special-order items may require additional time, which will be communicated when applicable.

See our Shipping Policy for complete details.

Returns

Eligible items may be returned within 30 days of delivery, subject to our Return & Refund Policy.

Our team can help with return eligibility, instructions, and refund status.

Product & Sizing Help

Not sure about a size, fit, material, or style?

Send us the product name or link and our team will help you make a more informed choice before ordering.

International Customers

Urbanheer serves customers in the U.S. and supported international destinations.

Shipping options, estimated delivery, and applicable charges are shown at checkout based on your destination.

A More Personal Experience

Urbanheer is a U.S.-based fashion company trusted by 32K+ members.

Whether you are discovering a new style, waiting for an order, or need help after delivery, we’re here to help.