We ship worldwide, except for locations not covered by primary shipping providers like FedEx, UPS, and DHL. Your satisfaction is important to us, and we are always looking for ways to extend our reach and improve our services.

Standard shipping normally takes 3-7 business days. Next day shipping is available on select items (for an additional charge). International shipping times depend on the products and destination (estimated at checkout or can be confirmed at care@urbanheer.com).

Absolutely! We're excited to introduce our new service that offers instant processing and 1-2 day priority shipping exclusively on select items. This special offer is valid for limited items that carry the 'Priority Delivery' tag on their product images. Get ready to receive your orders faster than ever before!

Yes, enjoy a hassle-free and flexible return experience with us. Eligible items can be returned within 30 days of receiving your order, provided they are in the same condition as received, unworn/unused, with tags attached, and in their original packaging. For specific exceptions and final sale items, please refer to our detailed return policy.

To initiate a return for eligible items, you can easily request it directly from your account page or start the returns process by clicking this link: Returns

We are committed to ensuring your satisfaction, and our return process is designed to be convenient and straightforward for you.

To start a return, just log into your UrbanHeer account and select the returns icon. You can begin the process with this quick link: Easy Returns

Refunds are processed within 7 days from when we receive the item(s).

We've recently implemented some exciting updates, including improvements to the customer account experience. This enhancement allows you to conveniently track your orders from one central location, ensuring a smoother overall experience. To track your order, all you need to do is log in to your UrbanHeer account, and you'll find all the necessary information right there.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping in United States is free for orders over $100.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.