Client Services

Every Urbanheer order is thoughtfully prepared and delivered with care. From dispatch to delivery, tracking updates are seamlessly communicated through the Urbanheer app and/or the email provided at checkout.

Simply sit back, relax, and enjoy the experience while your order makes its way to you. Link to your shipping policy.

Shop with confidence. If a piece isn't quite right, eligible items may be returned or exchanged within 30 days of delivery.

Link to your returns/refund policy.

From exclusive Urbanheer creations to curated luxury labels, every piece is selected for its quality, design, and lasting value.

Visit our Kirkland waterfront studio for a personalized shopping experience, styling assistance, and private appointments.

Our Client Care team is available to assist with orders, product recommendations, sizing guidance, and after-purchase support.

Monday–Friday, 9 AM–6 PM

Email • Phone • Studio Visits

Delivery times vary based on the product selected and your location. Orders may be available for same-day pickup or delivery, while most orders arrive within 2–3 business days.

Custom-made, personalized, and pre-order pieces may require additional time. Estimated delivery details are provided at checkout or communicated within 24 hours of order confirmation, ensuring complete transparency throughout your experience.