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Refund policy

Urbanheer Return, Refund & Price Protection Policy

At Urbanheer, we want you to shop with confidence and peace of mind.

We stand behind the quality of the products we offer and our commitment to responsive customer care. If something is not right, our team is here to review your concern and work toward a fair resolution.

For eligible returns, return shipping is complimentary.

30-Day Returns & Full Refunds

Eligible items may be returned for a full refund within 30 days of delivery.

To qualify, items must generally be:

  • Unworn and unused
  • In original condition
  • With original tags attached
  • Returned with original branded packaging, where applicable

Return requests may be submitted through your orders page or by contacting customercare@urbanheer.com.

Once your return is received, inspected, and approved, the refund will generally be processed to the original payment method within 4–7 business days. Your bank or payment provider may require additional time for the funds to appear.

Urbanheer does not charge return shipping for eligible returns.

7-Day Price Protection

We value your peace of mind.

If the Urbanheer price of an eligible item drops within 7 days of your purchase, you may request a credit for the difference.

To qualify, the same item, size, and color must remain available at the lower Urbanheer price.

Price Protection may exclude limited-time promotions, Signature Credit, promotional codes, event pricing, final-sale items, Private Pricing offers, and other special offers unless otherwise stated.

Approved price adjustments will generally be credited to the original payment method or provided as another applicable credit.

Price Protection does not change or extend the standard return period.

Extended Return Requests

Our standard return period is 30 days from delivery.

Customer Care may approve an extended return in certain exceptional circumstances, including requests made up to 6 months from delivery.

Extended returns are reviewed individually and are valid only when confirmed in writing by Urbanheer Customer Care.

Unless an exception is confirmed in writing, the standard 30-day return period applies.

Damaged or Defective Items

If an item arrives damaged or defective, please contact customercare@urbanheer.com promptly with your order details and photographs.

For concerns that appear after wear or use, we may request photographs or return of the item for inspection. Confirmed manufacturing or material defects may be resolved through repair, replacement, store credit, or refund, as appropriate.

Normal wear and tear, accidental damage, misuse, alterations, or improper care are not considered manufacturing defects.

Return Store Credit

Eligible customers may choose store credit instead of a refund to help secure another item while inventory remains available.

If store credit is provided before the original return is completed, fulfillment of a replacement or new purchase may remain subject to the returned item being received, inspected, and approved.

Non-Returnable Items

Unless otherwise approved by Urbanheer or required by applicable law, the following are generally not eligible for standard returns:

  • Custom-made or personalized items
  • Furniture
  • Personal care products
  • Products requiring assembly once assembly has begun
  • Opened perfumes or fragrances
  • Seasonal items identified as non-returnable
  • Items marked Final Sale or Non-Returnable

Important Return Conditions

All returns must be authorized through Urbanheer and follow the instructions provided through Customer Care or your orders page.

Returned merchandise is reviewed before a refund, replacement, or store credit is finalized. Urbanheer may decline a standard return or adjust the refund if an item does not meet the eligibility or condition requirements of this policy.

Urbanheer reserves the right to update, suspend, or modify its return, refund, and Price Protection policies at any time. Nothing in this policy limits rights available under applicable law.

We’re Here to Help

For questions about an order, return, refund, Price Protection request, or product concern, contact customercare@urbanheer.com. Our team will review your request and work toward a fair and appropriate resolution.