Tory Burch Kira Bag Grey

We value your membership.

As an Urbanheer member, you receive personalized styling support, exclusive member offers, and Signature Credit of up to $75 with every qualifying purchase.

Your benefits grow with you. Signature Credit increases as you shop across 2+ and 5+ purchases, with additional benefits unlocked at $150, $250, and $500 purchase levels.

Thank you for being part of Urbanheer. We look forward to serving you with a more personal, refined experience.

We serve you at every step—from order management and delivery to studio pickup and returns.

• Faster Processing — Most orders are prepared within 24 hours
• Complimentary Shipping — Standard shipping on orders over $100
• Expedited Delivery — Same-day and next-day services are available at checkout
• Trusted Logistics Partners — We work with UPS, FedEx, DHL, and USPS
• Easy Returns — 30-day returns on eligible unworn, unwashed items

Receive personalized sizing, styling, and product-care guidance from our team. In-person appointments are also available.

Call +1 425 380 9871 or email customercare@urbanheer.com. We respond within four business hours, Monday–Friday, 8:00 a.m.–5:00 p.m. Pacific.

From materials and manufacturing to design, we collaborate with trusted partners across Italy, Spain, the United States, and India—including our own production units. Together, we create more natural, thoughtfully crafted, and sustainable products for refined everyday living.

With more than 32,000 members, your feedback is central to how we grow. Join us as a customer or creator and help shape future styles, custom products, and collections.

For more information, contact customercare@urbanheer.com.